D I L P R E E T K A U R

Amazon Aalia: Mobile App Design For Wearable Technology

A simulated student project as part of the General Assembly UX Design Immersive course. We designed a mobile app for Amazon Aalia, a fictional product for a real world problem, built around the idea of an everyday health app, with a focus on users who are dealing with asthma. The app is designed to work in tandem with wearable technology and to help the user facilitate asthma, reduce uncertainty, and promote autonomy in users' lives.


We conducted comparative analysis, surveys and interviews, which allowed us to validate our problem statement, and undertook Design Studio, A/B and usability testing to iterate on our prototype.


What is Amazon Aalia?

Amazon has been recently investing more and more in the Healthcare space. They are improving & expanding the Amazon product range with specific healthcare initiatives and quick information for the user, as well as working harder on research and cloud initiatives.


The healthcare industry is also currently being revolutionized by wearable technologies. Over 65% of the wearables today are wrist-based devices shaped like watches, but there are also other wearables for the arms, torso, and waist. Aesthetics and data are driving factors in wearable, but also durability and weatherproofing are key. Armed with wireless connection and long-duration batteries, wearables can be read by a mobile app or a website in real time.



The Brief

Amazon has been investing more and more in the healthcare recently and

they wanted to enter the market by introducing a brand new application. The app will be developed for Android mobile and watch. The app is a combination of a wearable patch and mobile app that helps people monitor and manage their asthma.

The Problem

Uncertain weather can be painful for acute asthma sufferers as it can trigger symptoms, leading to worsens their conditions. Acute Asthma sufferers need a way to self manage their asthma so that they can be in control of their own health. How can we make the experience seamless and enjoyable so that acute asthma sufferers can have a control over their asthma and keep a track of their conditions.

The Solution

Amazon Aalia mobile app with some main functions – Display data from wearable, Push notifications, Weather alert, Manually tracking peak flow values, usage of controller rescue inahlers, and to overview of their symptoms and triggers

Summary

Discovery & Research – Interviews, and surveys were used to create personas. User scenarios were used to build user flows and customer journey maps. These maps assisted us to empathise with users by understanding their pain points.


Iterations - Through guerrilla testing, we found that some elements of the on boarding screen was redundant and were confusing, the app feature was unclear.

Toolbox

Post-its, Goggle Form, Trello, Miro, Goggle Drive/Slides, Illustrator, Pen and paper, Figma.



Team

Myslef and two other members.



Starting out

Working as a team, we discussed our strengths and what we wanted to work on. Instead of allotting work to each other, we decided to work together in the design process. This helped us in brainstorming all our research findings. It helped us in establishing, articulating and vision it together, understanding and building relationship. And this allow us to present our presentation to the stakeholder successfully.

Market Research

Despite asthma being a common problem during spring in Australia. We were nescient about it. So, decided to dig deeper to find out:

🔎How does asthma impact on Australia?

🔎What's the estimated cost of Asthma?

🔎What's the impact of Asthma on Australians?


Comparative Analysis

The main takeaways from the comparative analysis was learning which features were expected from asthma management tools and why the product may have low usage.

🔵Weather forecast isn't something that is used in many apps.

🔵Only one product linked to wearable.



Interviews & Surveys

We got 21 responses from our survey. We got some good insights surrounding: How often there symptoms flare up?, what were their symptoms?, what's the most frustrating part of asthma?, and does it hinder doing physical activities?

"We found quite a range of people developed asthma as a kid"

From this information, we outlined broad personas, and interviewed 11 asthmatic people.

The core insight gained from this discovery phase was that the users want to maintain control of their lives, but because of the nature of their condition, they need to rely on someone or medication. They just to live life freely.

Affinity Mapping


We conducted our synthesis on Miro. With research, interviews, and surveys we found asthma sufferers pain points and frustrations. The key insights were as follows:

  1.   1. Users need to be aware of the triggers in environment. 
  2.                  2.Users need a way to keep a track of their physical conditions/symptoms.
  3. 3.Users need a sense of control of their physical health.

Personas

We crafted two personas, representations of asthma sufferer behavior.

  1. 1. Stormi Rains, Female – has chronic asthma, and always bit of sacred when going out.
  2. 2.Thor Flowers, Male - suffers badly from acute asthma, he gets anxious when away from inhaler which leads into an attack.  


Although Stormi represented a large group of users. We would like to focus on Thor as our persona as he's affected more by fear and anxiety – he has no control over his health.


Persona 1

Stormi Rains

Persona 2

Thor Flowers

Customer Journey Map

Customer journey map was created to understand our main persona pain points and frustrations during dealing with asthma. This allowed us to narrow our focus on our design solutions.

“Thor customer journey map – designed by me”

Defining the problem and mapping the solution

We mapped out the problem that

"Acute asthma sufferers need a way to self manage their asthma so that they can be in control of their own health"


After brainstorming, we came up with 4 HMW's. Later, after looking at our persona pain points and frustrations. We decided to stick with the below HMW :-

"HMW give acute asthma a control over their asthma and keep a track over his conditions"


Design Studio & Crazy 8's

We mapped out the problem and conducted a “Design Studio” session and Crazy 8, which was a workshop designed to allow us to focus our ideas on the problems. It helped us jump start our design process by rapidly generating many design solutions, and then iterating and refining those ideas to finally converge in one solution.


It allowed us to explore wide set of ideas and also helped us in creating a shared vision to move forward within a short amount of time.



Hypothesis

After a successful design studio and crazy 8's session, we were able to come up with the solution to the problem.

"We believe that by creating an app that can predict future asthma related events for acute asthma sufferers, we will enable asthmatics to feel like they're in control of their own health"



Card Sorting

We conducted open card sort with 5 users to understand how our users grouped content together.


Card Sorting helped us to inform about how the information was going to be organised in the app. It allowed to define our static data and dynamic data in the application.


Site Map

We created an application site map with these high priority features/ dashboard for important task flows in the application which will be used by all asthmatics users.


This helped us to recognise what we needed while on boarding the application and the architecture of the information.

Task Flow

Our Task flow is quite simple and easy to understand. It focuses on how a first time users travel through the app and performs the on-boarding process by adding asthma related events.

Branding and Logo designs

Branding

We decided on blue as our main colour. This is partially due to Amazon Branding Guidelines, but also because through our research we discovered it’s a friendly and easily accepted colour as, seen in many other asthma applications. This will easily retain retention among users.


Blue symbolizes and creates a calming effect and gives a relaxing state.



Usability Testing and Iterations

We did A/B/C test with our paper prototypes, then combined the best features into one design. We then used Figma to make a clickable prototype.

Usability Test Feedback and Design Decision

Some insights we got from users :

  1. 1. They found the process of logging the asthma event effortless and obvious.
  2. 2. They found inputting height and weight of not any use.
  3. 3. No reason why the app wants to enable location services while on-boarding the app.
  4. On the dashboard, the major change we made after testing was the prediction visual. We completely overlooked the bottom navigation buttons and instead use hamburger.

Paper Prototype & Mid-Fidelity Prototype

Smart Watch Hi-Fidelity Prototype


We kept the watch screen simple. The watch will only display the triggers that the user have set from the mobile app. It give warning on how to best prepare based on the triggers.



Presentation


I call myself a reticent person but after taking up this course, I never thought I will be enjoying giving presentation so much. After this course, I truly believe getting out of comfort zone not only helped me to be more productive, it also fostered my creativity and made it easier for me to be more flexible when unexpected things happen in future.

What Next?

I’d like to add special features to the product which can benefit parent with young children suffering from asthma, explore ideas to make kid friendly platform. I’d also like to conduct research with other target groups such as caretakers, or those with severe asthma conditions, and to add calming feature to help those with anxiety.

Finally, my learnings…


Always go back to the user research as "You are not your user"


As the project progressed, it was easy to get swept up with designing an app that we would use. Ultimately we had to keep reminding ourselves of our users, referring back to our personas.


Don't get too attached to the artifacts


The artifact we created were so rich in detail in the end they were too confusing to read. I had spent so much time creating artifacts that I didn't want to change them.


Speak up or forever be resentful


Although I come across as quite confident, I am always questioning my knowledge and skills. I very rarely command "authority" in a group situation whereby I could stand by my opinions if there was a louder, more persuasive person making his voice heard. Not only that but I am very mindful of group harmony and I don'i like speaking out for fear of rocking the boat.


On this project, there were certainly moments where I wish I had spoken up. We spent a lot of time discussing very broad ideas that were beyond the scope of the brief, and we would go round in circles for hours, over multiple days. I held onto the resentment and it definitely affected our ability to work as a team effectively.